Privacy Policy
Last Updated: March 4, 2026 Effective Date: March 4, 2026
INTRODUCTION
When using the Mrs Suite website (the "Platform") and associated services (the "Service(s)"), Mrs Suite ("Mrs Suite", "We", "Us", "Our") may collect and process your personal data.
The purpose of this Privacy and Data Protection Policy (the "Policy") is to inform users of the Services ("User(s)", "You", "Your") of the means used to:
● Collect and process Your personal data, in compliance with all applicable data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and any other applicable national or
international data protection laws and regulations ("Applicable Regulations")
● View and retain information about Your browsing on the Platform that may be saved in "cookie" files as described in Article 10 below
By accessing and/or using the Services, You agree that Your personal data will be
collected and processed under the terms set forth in this Policy. If You do not agree, You must cease all use of the Services.
This Policy forms an integral part of our Terms and Conditions and must be read together with them.
We may amend this Policy at any time to comply with legislative, regulatory, or technical changes. We encourage You to review this page regularly before using the Services.
1. DEFINITIONS
The following terms used in this Policy shall have the meanings ascribed to them under applicable data protection legislation:
● "Personal Data" — Any information relating to an identified or identifiable natural person
● "Processing" — Any operation performed on Personal Data, including collection, storage, use, and deletion
● "Data Controller" — The entity that determines the purposes and means of processing Personal Data
● "Data Processor" — An entity that processes Personal Data on behalf of the Data Controller
● "Consent" — Freely given, specific, informed, and unambiguous agreement to the processing of Personal Data
● "Data Subject" — The individual to whom Personal Data relates
2. DATA CONTROLLER
The Data Controller responsible for Users' Personal Data collected through the Services is:
Mrs Suite [Registered Business Address] [privacy@mrssuite.com] [www.mrssuite.com] [Insert Phone Number]
For all data protection enquiries, please refer to the contact details provided in Article 11 of this Policy.
3. WHAT PERSONAL DATA DO WE COLLECT?
Where the collection of Personal Data is required to access certain features of the Platform, You will be clearly informed at the point of collection whether providing such data is mandatory or optional. Failure to provide mandatory Personal Data may prevent You from accessing certain features, including the hotel booking service.
Mrs Suite may collect and process the following categories of Personal Data:
3.1 Identity & Contact Information
● Title, full name, nationality
● Postal address, email address, telephone number(s)
● Date of birth
● Passport or travel document details (number, place of issue, expiry date) where required for hotel bookings
3.2 Account & Security Information
● Registered email address
● Encrypted password
● Internal client identification code
3.3 Payment Data
● Transaction reference numbers
● Credit/debit card details (cardholder name, card number, expiry date, and security code)
● Billing address
3.4 Booking & Commercial Relationship Data
● Current and historical hotel bookings
● Wish lists and saved properties
● Services subscribed to and booking amounts
● Traveller preferences and special requests
● User reviews and ratings
● Correspondence with our customer service team
● Dietary, accessibility, or mobility requirements voluntarily provided by the User
3.5 Invoice & Payment History
● Payment terms and methods
● Payments received and outstanding balances
● Discount records
3.6 Communications Data
● Messages submitted via contact forms or online chat
● Email correspondence with Mrs Suite
3.7 Marketing & Preference Data
● Newsletter subscription status
● Declared or inferred interests and preferences
● Marketing communication preferences
3.8 Technical & Navigation Data
● IP address
● Browser type and device information
● Pages visited, date and time of visits
● Usage statistics and interaction data
● Cookie identifiers (see Article 10)
3.9 Location Data
● Geolocation data, subject to Your free, specific, and informed consent, which may be withdrawn at any time via your device settings
3.10 Sensitive Data
Where a User voluntarily provides information regarding accessibility needs, disabilities, dietary requirements, or other sensitive personal circumstances, the User acknowledges that such data is provided freely and with explicit consent to processing by Mrs Suite, solely for the purpose of tailoring the services provided.
4. WHY DO WE COLLECT YOUR PERSONAL DATA?
Your Personal Data is processed for the following purposes, each supported by an appropriate legal basis:
| Legal Basis | Purpose |
|---|---|
| Contract performance (Terms & Conditions and this Policy) | Providing and maintaining the Platform and Services; processing hotel bookings; enabling account creation and management |
| Legitimate interests of Eccelentia Travel | Improving and optimising Platform features; enhancing user experience; fraud prevention and security; business analytics |
| Contract performance & Legitimate interests | Customer relationship management; processing and managing reservations; after-sales support |
| Legitimate interests of Eccelentia Travel | Personalising content, promotional offers, and recommendations based on your preferences and browsing behaviour |
| Legitimate interests & Your consent | Sending Eccelentia Travel news, offers, and updates (opt-out available at any time); sharing partner hotel offers where consent has been obtained |
| Your consent | Activating geolocation services to enhance hotel search, booking guidance, and personalised content delivery |
5. WHO RECEIVES YOUR PERSONAL DATA?
The database of Personal Data created through your use of the Services is strictly confidential. Mrs Suite implements all necessary technical and organisational measures to preserve the security, integrity, and confidentiality of your Personal Data, preventing unauthorised access, alteration, or loss.
5.1 Disclosure to Authorities & Public Bodies
In accordance with applicable law, Personal Data may be disclosed to competent authorities, law enforcement agencies, ministerial officers, or debt collection bodies exclusively to fulfil legal obligations or to defend legal rights.
5.2 Third-Party Access to Data
Personal Data may be accessed by and shared with the following categories of recipients, strictly for the purposes described in Article 4:
● Mrs Suite staff — For the operation and management of the Services
● Authorised subcontractors and service providers — Including IT providers, payment processors, and hosting services, bound by strict data processing agreements
● Hotel Partners — For the purpose of processing and managing your hotel reservations and providing after-sales support
● Auditors and compliance bodies — Where required for legal, financial, or regulatory purposes
● Social networks — Where You access the Platform via a social network login (e.g. Google), Mrs Suite may receive basic profile information from that network (such as name, email address, and profile picture) to facilitate account creation. By using social login, You authorise Mrs Suite to collect, store, and use such information in accordance with this Policy
All third-party recipients are required to handle Your Personal Data in accordance with applicable data protection law and are prohibited from using it for any purpose other than those specified
.
5.3 International Data Transfers
Your Personal Data may be processed outside of your country of residence, including via remote access. Where such transfers occur, Mrs Suite undertakes to implement appropriate safeguards in accordance with Applicable Regulations, including the use of:
● Standard Contractual Clauses (SCCs)
● Adequacy decisions recognised by relevant data protection authorities
● Other appropriate transfer mechanisms as required by law
6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
In accordance with Applicable Regulations, You have the following rights in relation to your Personal Data:
| Right | Description |
|---|---|
| Right of Access | You may request a copy of the Personal Data we hold about you |
| Rectification | You may request correction of inaccurate or incomplete Personal Data |
| Right to Erasure | You may request deletion of your Personal Data, subject to legal retention obligations |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes |
| Right to Restriction | You may request that we limit the processing of your Personal Data in certain circumstances |
| Right to Data Portability | You may request a structured, machine-readable copy of Personal Data processed under contract or consent |
| Right to Withdraw Consent | Where processing is based on consent, You may withdraw it at any time without affecting prior processing |
| Right regarding posthumous data | You may provide instructions regarding the use of your Personal Data after your death |
7.RETENTION OF YOUR PERSONAL DATA
Mrs Suite will not retain your Personal Data beyond the period strictly necessary for the purposes for which it was collected, in accordance with Applicable Regulations. Upon expiry of applicable retention periods, Personal Data will be securely anonymised or deleted.
Where required, Personal Data may be archived beyond standard retention periods for legal, accounting, fiscal, or criminal justice purposes. Archived data is subject to strict access restrictions and stored on secure, independent systems.
| Category of Data | Description |
|---|---|
| Cookies and audience measurement data | 13 months from first receipt |
| Credit/debit card payment data | Not retained beyond completion of payment (including any checkout regularisation), unless You consent to saving payment details |
| Booking and purchase history | 10 years from the date of the last booking or final payment |
| User preference data | 5 years from full payment of the last service |
| Marketing and promotional communications data | 3 years from the end of the relationship or last User-initiated interaction |
| Data relating to rights exercise requests | 3 years from the last User-initiated interaction |
| Customer service interaction data | 3 years from the last User-initiated interaction |
| Geolocation data | Not retained beyond the active use of the geolocation feature |
8.PROTECTION OF MINORS' PERSONAL DATA
The Services are intended for use by individuals aged 18 years and over in accordance with our Terms and Conditions.
Mrs Suite does not knowingly collect or store Personal Data from children under the age of 13 without verifiable parental or guardian consent.
Where an adult User provides Personal Data relating to a minor in the context of a hotel booking, the User warrants that they have obtained the necessary verifiable consent from the holders of
parental authority and agrees to provide evidence of such consent upon request.
Parents or legal guardians may contact us at any time to request access to, or deletion of, Personal Data relating to a minor in their care.
9.DATA SECURITY
Mrs Suite implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
Key security measures include:
●SSL/TLS encryption for all data transmitted during the booking process
●Encrypted storage of passwords and sensitive credentials
●Access controls limiting staff access to Personal Data on a need-to-know basis
●Secure hosting infrastructure with regular security assessments
●Data processing agreements with all third-party processors
While we implement industry-standard security measures, no method of internet transmission or electronic storage is 100% secure. We encourage Users to take appropriate steps to protect their own data, including using strong, unique passwords and keeping login credentials confidential.
10.COOKIE POLICY
When you use the Services, navigation information relating to your device ("Terminal") may be stored in text files called "cookies" installed on your Terminal, subject to your choices and preferences, which You can modify at any time.
10.1What Are Cookies?
A "cookie" is a small text, image, or software file that may be recorded on the hard drive of Your Terminal through your internet browser when You use the Services, subject to Your agreement.
During its period of validity, a cookie allows its issuer to recognise Your Terminal each time it accesses content containing cookies from the same issuer.
Cookies enable us to:
●Recognise You upon return visits
●Save your preferences and settings
●Secure your connection
●Personalise content and offers
●Analyse Platform usage and performance
Cookies are not executable files and cannot host viruses. To learn more, visit www.allaboutcookies.org
10.2How Are Cookies Used on the Platform?
10.2.1Essential Navigation Cookies
These cookies are necessary for the Platform to function correctly and do not require your prior consent. They enable:
●Adaptation of the Platform's display to your device and browser settings
●Access to password-protected areas of the Platform
●Saving of form data and session information
●Implementation of security measures
●Retention of your display and language preferences
10.2.2Statistical / Analytics Cookies
These cookies help us understand how Users interact with the Platform by collecting anonymous, aggregated data on:
●Visit frequency and duration
●Pages and content most visited
●User navigation routes and behaviour
| Cookie Issuer | Cookie Name | Purpose | Opt-Out | Lifetime |
|---|---|---|---|---|
| Google Analytics | _ga | Statistical tracking of real-time visits | tools.google.com/dlpage/gaoptout | 13 months |
| [Additional analytics provider] | [Cookie name] | Platform performance monitoring | [Opt-out link] | [Duration] |
10.2.3Advertising & Third-Party Cookies
These cookies are used to:
●Display relevant advertising based on your recent browsing history
●Limit the frequency of ad impressions
●Measure the effectiveness of advertising campaigns
●Personalise your browsing experience on the Platform
| Cookie Issuer | Cookie Name | Purpose | Opt-Out | Lifetime |
|---|---|---|---|---|
| Google (DoubleClick ) | IDE, NID, SID, SSID | policies.google.com/privacy | tools.google.com/dlpage/gaoptout | Variable |
| fr | facebook.com/help/cookies | [Opt-out link] | 3 months | |
| JSESSIONID, Bscookie, li_at | linkedin.com/psettings/guest-controlslinkedin.com/psettings/guest-controls | Variable | ||
| [Additional provider] | [Cookie name] | [Opt-out link] | Duration |
10.2.4Cookie Duration
Cookies used on the Platform are either:
●Session cookies — Active only for the duration of your visit and automatically deleted when you close your browser
●Persistent cookies — Remain stored on your Terminal's hard drive after your browser is closed, for a defined period
In accordance with Applicable Regulations, all consent-based cookies are retained for a maximum of 13 months from first receipt. After this period, your consent will be sought again.
10.2.5Managing Your Cookie Preferences
You have full control over the cookies installed on your Terminal. You may:
●Accept all cookies for the best Platform experience
●Reject non-essential cookies through our cookie preference centre
●Configure your browser to accept, reject, or notify you before cookies are installed
Please note that disabling certain cookies may affect the functionality and performance of the Platform. Mrs Suite cannot be held responsible for reduced Platform performance resulting from cookie restrictions set by the User.
| Browser | Settings Link |
|---|---|
| Google Chrome | support.google.com/chrome/answer/95647 |
| Mozilla Firefox | support.mozilla.org/kb/cookies |
| Safari (Mac) | support.apple.com/guide/safari/sfri11471 |
| Microsoft Edge | support.microsoft.com/microsoft-edge/cookies |
| Opera | help.opera.com/latest/web-preferences/#cookies |
| iOS (Safari) | support.apple.com/HT201265 |
| Android | support.google.com/accounts/answer/61416 |
11.CONTACT INFORMATION
For any questions, concerns, or complaints regarding the processing of your Personal Data or the exercise of your rights, please contact us at:
Data Protection enquiries: info@mrssuite.com
Postal address: Mrs Suite, 1 Bond Street Colne Lancashire BB8 9DG
Website: [www.mrssuite.com]
Phone: +44800 0372374
Mrs Suite will endeavour to respond to all data protection enquiries promptly and to find a satisfactory resolution in compliance with Applicable Regulations.
If You are not satisfied with our response, or if the matter remains unresolved, You have the right to lodge a complaint with the relevant supervisory authority in your country of residence. In the UK, this is:
Information Commissioner's Office (ICO)
Helpline: 0303 123 1113
Website:ico.org.uk
Mrs Suite — Committed to Protecting Your Privacy
Legal Disclaimer: This Privacy Policy has been prepared as a professional draft based on industry best practices and the reference document provided. We strongly recommend having this reviewed by a qualified legal professional specialising in data protection law in your jurisdiction before publication, to ensure full compliance with all applicable local, national, and international regulations including UK GDPR, and any other relevant legislation applicable to
your business.